tag:blogger.com,1999:blog-3338174527262061848.post9179791204530519976..comments2023-09-29T08:51:56.163-07:00Comments on Coyle's InFormation: Suggestions for HathiTrust UIKaren Coylehttp://www.blogger.com/profile/02519757456533839003noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-3338174527262061848.post-9882341693926698012011-08-05T17:45:12.213-07:002011-08-05T17:45:12.213-07:00Jonathan, thanks for this and for the links on the...Jonathan, thanks for this and for the links on the other post. It is notable that we have "haves" who do not know they are "haves." I think this happens a lot in the public library area -- for ages I didn't know I had access to the Library Technical Reports that I wrote, but after some digging I found that the public library has a database that gives me access to them. If I had to dig to find that out, how many members of the public have absolutely no idea that they have access to online journals? Perhaps if we did a study it would turn out that many people have more access than they know. But of course, if you don't know you have access, then you don't have access. It's like functional illiteracy -- they are functional "have nots."Karen Coylehttps://www.blogger.com/profile/02519757456533839003noreply@blogger.comtag:blogger.com,1999:blog-3338174527262061848.post-43342573948276396692011-08-02T20:03:41.452-07:002011-08-02T20:03:41.452-07:00Some improvement here would be good, yeah. One of ...Some improvement here would be good, yeah. One of the tricks is that many (surely most in fact) of those who have access to 'member login' don't _know_ they do. If one of my patrons comes accross a HT page on Google (or even through a link from my library), they are still very unlikely to a) recognize the name HathiTrust, b) know that JHU is a member, and that this gives them the ability to access a 'member login' with their JHU credentials. <br /><br />Figuring out how to make it clear to users who have special access that they do, and making it easy to exersize... is a problem in general accross all our licensed/paywalled/membership-protected content available to our patrons, not hardly unique to HT. A group I can't remember the name of and can't remember where the url is just released a report of recommendations to content providers using shibboleth or other federated login on how to make such features obvious, but even if their reccommendations are followed they don't likely completely solve the problem.Jonathan Rochkindhttp://bibwild.wordpress.orgnoreply@blogger.comtag:blogger.com,1999:blog-3338174527262061848.post-55788096606938482782011-08-01T15:21:13.344-07:002011-08-01T15:21:13.344-07:00Perry, I'm sorry it comes across to you as ran...Perry, I'm sorry it comes across to you as rancor -- and i thought this was VERY constructive. They have already responded and I have thanked them for it. (Tweets) I realize now that my statement about "I will not be using it" could be read as sour grapes, but it is simply a statement of fact: as a non-member, HathiTrust doesn't meet my needs, and I get my needs met better though other services. Now that I know what my level of access is at HT I really have no reason to use it. As for my dislike of the user experience, they may not have had feedback from non-members. I was REALLY frustrated when I tried to use HT, and that's the kind of user response that sites need. In this post, I tried to explain what would have made that experience different. Since I'm only one user, they should probably seek other input. But I did take the time because I don't want people to get the idea that libraries (and I see HT as part of the library world) don't care about users. Bad design is almost always an error, but it can feel like a slight. That's why UI design is so damned important!Karen Coylehttps://www.blogger.com/profile/02519757456533839003noreply@blogger.comtag:blogger.com,1999:blog-3338174527262061848.post-16720093464930667142011-08-01T14:14:28.836-07:002011-08-01T14:14:28.836-07:00I'm a little taken aback at the level of ranco...I'm a little taken aback at the level of rancor expressed in this and the previous blogpost. I no longer work directly on HathiTrust, but have in the past and still work with people who do. I'm certain that a fundamental strength of HathiTrust is that the people working on it will respond very positively to constructive criticism, especially when it comes from librarian colleagues.Perry Willetthttps://www.blogger.com/profile/07917745408307365829noreply@blogger.com